
Posted by permission of
David Singer.
Have you ever tried describing your products using some of the five senses?
Let’s take a look at how vivid the five senses can be:
Picture an orange, then begin to peel it with me. Stick your finger into one of its ends and start to remove the peel, piece by piece. Your fingers feel the moisture of the orange and slight stickiness of the fruit, and you start to smell the sweetness of one of nature’s most fragrant foods. Set the peel aside and begin tugging the orange apart one section at a time. The smell is much stronger now. You can almost taste it, can’t you? Pop a section into your mouth and bite down, hearing the fruit break apart as you do. Your taste buds explode with the sweet, orangey taste. Pop another section into your mouth and feel the moisture of the orange on your lips. Isn’t it delicious?
While not all products can be described using the five senses, you can certainly describe most products using many of the senses.
For example, why do people like to go horseback riding? To feel the wind whipping through their hair? To “taste” the freedom of getting away from behind a desk? To breath in the clean air?
Obviously, these aren’t words used to describe a product when it comes to getting rankings, but I’m not talking about rankings. I’m talking about conversions . . . I’m talking about writing content that appeals to your target audiences.
If you own a flower shop, describe some of your romantic flower arrangements using romantic words . . . rose petals so soft that they feel like a lover’s touch. Then, include a card using those words with the flower arrangement. The buyer may not have the words himself, but the flower arrangement will say it all. Your USP could be that “Our Floral Arrangements Say It All.” (or whatever)
Another idea:
It may not be your product that invokes the senses but the setting in which you place the product. For example:
Psychedelic orange orb ladies’ watch that brings back memories of the smell of patchouli and the sound of Janis Joplin
The whole idea is to put the potential buyer in the mood for this nostalgic collector’s watch. In this case, the smell of patchouli and the sound of Janis Joplin definitely puts me in the era of this particular watch. I can see and smell and feel the era. I’m there, ready to click the “Buy Now” button!
What do people want to do when they watch TV? Eat popcorn. If you sell TVs online, put your readers in the setting by describing the taste and smell of popcorn, relaxing on your cool leather recliner, drinking a cold beer with your buddies as you watch football, etc. Bring your readers into the scene so they can feel how it would be if they owned the TV.
Try it. Open up your five senses and TRY IT!
Good luck!
Robin
P.S. This beautiful picture is owned by David Singer, a past workshop of mine. He’s quite a photographer, and he’s letting me use a number of his photos on my blog. David has a Web site devoted to x-ray inspection systems (Vidisco). His site is rather amazing. Take a look at this x-ray picture of a gun that his x-ray equipment produced. Wow!

Your thoughts on this brought up something I have been tinkering with for quite a while. First, a short story. Many years ago I was sitting in the Atlanta airport, waiting to board. I glanced around at other passengers and saw someone I thought I recognized. I walked over, sat down next to him, and asked,”Are you who I think you are?” He grinned and said, “Yes.” And so began my brief conversation with ABC news anchor Howard K. Smith. The one thing I remember him saying: “Just because it’s news doesn’t mean it has to be boring.” I never forgot that. Later, Howard’s comment became a frequent echo, and a reminder that maybe I should try to apply his conviction to my own world of business writing. Why not try to make business communications, including Web site content, as interesting as possible? Why not, Heaven forbid, use direct quotes, imagery, descriptions that appeal to the senses, any creative technique that would make the writing more inviting, more like the writing we turn to for entertainment? For example, here’s a Dallas realtor’s Web site lead paragraph:
“Those enjoying the resurgence in urban living in Dallas know they made the right decision the first night they stood at a picture window and gazed out over the city. There is something magic about a city at night, with its Milky Way of shimmering lights. And now, with ongoing start-ups by Dallas developers, even the day takes on a new allure for those who recognize the new and promising trend in Dallas city living.”
And yes, it does contain keyword phrases.
The goal of a Web site is, of course, not to entertain, but to fulfill the needs of a target audience. But why does it have to be served up again and again as the same old corporate “doublespeak,” with nothing to break the boredom of stuffy sameness, paragraph after paragraph? It doesn’t. Business writing has been the butt of jokes and jeers for decades, dating to the days of bureaucratic growth following World War II. It’s about time we tried to give our thoughts a new suit of clothes, something to possibly attract a reader’s eye, something to make it even a teeny weeny bit more appealing than it is now. I hope your post encourages Web content writers to at least think about it, Robin.
Comment by Lee Woods 11.08.06 @ 2:27 pmLee,
You are so right. Just because it’s news doesn’t mean it has to be boring, and just because it’s a corporate site doesn’t mean it has to be boring.
Sometimes the purpose of the site gets so tangled up in corporate lingo that no one truly understands what the site is about. I’ve seen this time and time again during Web site reviews. Rather than using such mumbo jumbo, why not talk to your potential customers in every day language that they understand? Show how you can help them, how your company provides the solution to their needs.
Excellent post, Lee!
Robin
Comment by robin 11.08.06 @ 3:03 pmLeave a comment
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